Remote Assistance Boost Operational Efficiency with Expert Remote Support
Real-time remote support for refinery and field teams, for troubleshooting, maintenance and diagnostics in complex environments like refineries and petrochemical plants.
Real-Time Remote Assistance for Oil and Gas Operations
Remote Assistance gives on-site personnel real-time technical support and expert guidance through secure digital channels. In oil and gas, even a minor equipment failure can cause significant downtime and safety risk.
From control system faults in a refinery to equipment troubleshooting on offshore rigs, it speeds up decisions, reduces equipment idle time and lowers dependence on in-person visits.
Key Features
Fast, secure and effective technical support across oil and gas operations.
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Feature 01 / 04
Smart Helmets for Remote Assistance
AR-enabled helmets connect field operators with remote experts hands-free, with live video, audio and data sharing.
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Feature 02 / 04
Configuration, Installation and Commissioning
Fully managed set-up of all devices and infrastructure as per the scope of work.
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Feature 03 / 04
Cloud Licence for Helmets
Continuous access to remote assistance features through cloud connectivity.
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Feature 04 / 04
Cloud Licence for Remote Access
Centralised, secure access for experts to assist field teams in real time.
Customer Success
Customer Success in the Oil & Gas Sector
Remote Assistance has helped oil and gas organisations achieve:
- Faster response times: Field teams get real-time guidance, shortening issue resolution across plant units.
- Fewer site visits: Engineers and OEM experts no longer travel for routine diagnostics.
- Increased uptime: Faster fault resolution means less downtime and higher throughput.
- Better compliance: Every support session is logged for safety, SOP and audit requirements.
Frequently Asked Questions
Talk to an Expert
Book a demo of Remote Assistance and discuss your plant, refinery or field training requirements.